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Return & Refund Policy

Effective Date: 15 Feb, 2026

At Prism, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help. Please read our policy below for details on returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must:

Be returned within 7 days from the date of delivery
Be unused, unwashed, and in its original condition
Have original packaging, tags, and accessories intact
Not show signs of damage, misuse, or wear

We reserve the right to reject returns that do not meet the above criteria.

2. How to Initiate a Return

To request a return, please contact us at:

support@prismtots.in

Kindly include:

Your order number
Reason for return
Clear photos (if the item is damaged or defective)

Our support team will guide you through the return process.

3. Refund Process

Once we receive and inspect the returned item:

You will be notified of approval or rejection of your refund.
If approved, your refund will be processed within 7-10 days.
The amount will be credited to your original payment method.

Please note that it may take additional time for your bank or payment provider to reflect the refund.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for:

Defective or damaged items
Size or variant changes (subject to availability)

To request an exchange, please contact us within 7 DAYS of delivery at support@prismtots.in

Exchanges are processed only after the original item is received and inspected.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

Please notify us within 2 DAYS of delivery.
Share clear images or videos showing the issue.

Upon verification, we will:

Arrange a replacement at no additional cost, or
Issue a full refund, as per your preference (where applicable).

6. Non-Returnable Items

The following items are not eligible for return:

Items marked as “Final Sale” or “Non-Returnable”
Used, washed, or damaged items
Products returned without original packaging
Customized or personalized items (if applicable)

7. Return Shipping Costs

Return shipping charges:

If the return is due to a damaged, defective, or incorrect product — we will bear the return shipping cost.
For all other returns (such as change of mind), return shipping costs may be borne by the customer.

If a return pickup is arranged by us, applicable shipping fees may be deducted from the refund (if stated).