الشحن

Shipping Policy

Effective Date: Feb 15, 2026

Thank you for shopping with Prism. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for complete details.

1. Order Processing Time

All orders are processed within 1-5 days after payment confirmation.

Orders are processed on business days only (excluding weekends and public holidays).
During peak seasons, sales, or special promotions, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email or message with tracking details.

2. Shipping Methods

We partner with trusted courier services to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (if applicable)
Cash on Delivery (if applicable)

Shipping options available to you will be displayed at checkout.

3. Delivery Timeframes

Estimated delivery times:

Metro cities: 1-2 BUSINESS DAYS
Other cities and towns: 3-5 BUSINESS DAYS
Remote locations: May take slightly longer depending on courier availability

Please note that delivery timelines are estimates and may vary due to location, weather conditions, courier delays, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated as follows:

Standard Shipping: [SHIPPING COST]
Express Shipping (if applicable): [SHIPPING COST]
Free Shipping: Available on orders above [MINIMUM ORDER VALUE] (if applicable)

All applicable shipping charges will be clearly displayed at checkout before payment.

5. Tracking Your Order

Once your order has been dispatched, you will receive:

A shipping confirmation email/SMS
A tracking number
A link to track your shipment

Tracking information may take up to 24 hours to become active after dispatch.

If you do not receive tracking details, please contact us at support@prismtots.in.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occur due to:

Incorrect or incomplete shipping address
Courier service disruptions
Natural events or public holidays
High order volumes

Please ensure your shipping details are accurate at checkout.

If your package is marked as delivered but you have not received it, please contact us within 48 hours so we can assist you.

7. Failed Delivery Attempts

If a delivery attempt fails due to:

Customer unavailability
Incorrect address
Refusal to accept delivery

The package may be returned to us. In such cases, re-shipping charges may apply.

8. International Shipping (If Applicable)

We currently [DO / DO NOT] offer international shipping.

If applicable:

International delivery timelines: [X–X BUSINESS DAYS]
Shipping charges vary based on destination and will be calculated at checkout.
Customs duties, taxes, or import charges (if any) are the responsibility of the customer.

We are not responsible for delays caused by customs clearance procedures.